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Creating a Survey to Update Details
In this example, we are going to create a survey which will ask our services for information which will be shown on our service...
operations16
Feb 8, 20221 min read


Configuring the Survey Module
To configure the Survey Module for users of ChilliDB: 1. User Roles- User roles define what staff can and cannot access in the ChilliDB...
operations16
Feb 8, 20221 min read


Importing Members Into A New Member Package
Each year you should create your Membership Packages for the year ahead. You can then Import your members (Prospects, Members, and...
operations16
Feb 8, 20221 min read


Contract Management Module - Getting Started
Contract Management Module – Getting Started Written below are a few simple steps and considerations that we can follow in order to start...
operations16
Feb 8, 20226 min read


Client Administration Features
The client administration module has a number of features that can help you run and support your program as well as providing a high...
operations16
Feb 8, 20222 min read


What is Case Management?
Case Management allows you to formulate a process which is made up of one or more steps and apply that process to a given situation to...
operations16
Feb 8, 20223 min read


Creating a process configuration
Process Configurations provide a way of grouping together Process Definitions. They define the Process Type, Case Workers, Case Manager,...
operations16
Feb 8, 20222 min read


Case Process Definitions
Case Process Definitions map a process to be followed and are applied to Cases by: A Case Worker who has been allocated a Case. A Case...
operations16
Feb 8, 20225 min read


Creating and Allocating Cases
Creating cases can behave differently based on the type of user you are logged in as. Each user type’s available roles are explained in...
operations16
Feb 8, 20223 min read


Searching Cases
Standard Search From the main menu go to Case Management > Case > Search. In the Reference No. field, type in the case name or reference...
operations16
Feb 8, 20221 min read


Managing Support Hours Through Help Desk
The ChilliDB Help Desk allows you to manage your Support Hours with the ability to view your balance of hours, view your usage, and...
operations16
Feb 8, 20221 min read
Disable Autocomplete in Your Web Browser
Web Browsers have a feature called Autocomplete, where it will try and remember data you type into fields and automatically fill similar...
operations16
Feb 8, 20222 min read
Data Destruction Process After Cancellation of ChilliDB Subscription
If your organisation cancels your ChilliDB subscription, your system will be disabled at the end of your final billing period. Your...
operations16
Feb 8, 20221 min read


Force Outlook 2013 to Enable the ChilliDB Outlook Plug-in When There Are Connection Speed Issues
Introduction Microsoft added a new feature in Outlook 2013 to help you manage add-ins that cause performance or crashing problems. When...
operations16
Feb 8, 20221 min read
Data Loader Guide
The purpose of this utility is to allow ChilliDB users to import multiple records retrieved from a list of values stored in an external...
operations16
Feb 8, 20227 min read
Data Loader Tips
This article presents some tips/things users should be aware of when they are preparing their files to have data uploaded into ChilliDB....
operations16
Feb 8, 20221 min read
How does the Data Loader handle Multi-Select Lookup Custom Fields?
The Data Loader can handle Multi-Select Lookup Custom Fields by processing them as a list of values separated by Comma - e.g. CSV. Your...
operations16
Feb 8, 20221 min read
Address Validation
Address validation is available to Hosted clients through System -> Data Management -> Address Validation menu. Note, the user should...
operations16
Feb 8, 20221 min read


Detect and merge duplicate records
To help ensure data integrity, ChilliDB has features that prevent, identify, and eliminate duplicate records. Preventing Duplicates...
operations16
Feb 8, 20222 min read


How to Display a Web Control on Your Website
Updated: Dec 8, 2021 Quick links - What type of website do you have? Self Hosted Website WIX ...
operations16
Feb 8, 20222 min read
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