operations16Feb 8, 20223 minWhat is Case Management?Case Management allows you to formulate a process which is made up of one or more steps and apply that process to a given situation to...
operations16Feb 8, 20222 minCreating a process configurationProcess Configurations provide a way of grouping together Process Definitions. They define the Process Type, Case Workers, Case Manager,...
operations16Feb 8, 20225 minCase Process DefinitionsCase Process Definitions map a process to be followed and are applied to Cases by: A Case Worker who has been allocated a Case. A Case...
operations16Feb 8, 20223 minCreating and Allocating CasesCreating cases can behave differently based on the type of user you are logged in as. Each user type’s available roles are explained in...