Updated: May 6
Once you have Allocate the case to a case worker
- Log-in as the allocated case worker.
- Click on the ‘Alert’ bell on the top right-hand side of the page.
- Find the alert related to the case.
- This takes you to the Case Details screen - click ‘Accept’ from the Actions menu.
Note: Upon clicking ‘Accept’, the Case Status will change to ‘In Progress’.